trouble - LUNGPASS

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How do I move my LungPass Pro to a new phone?

LungPass Pro does not "pair" to a particular smartphone, so if you would like to use it with a different compatible "Which smartphones are compatible with LungPass Pro?" phone all you need to do is install the LungPass Pro app and enter your existing credentials to log in.

The AI analysis does not match the lung sounds I hear

It is possible. LungPass Pro algorithm’s average accuracy on the LungPass Lung Sound Database across normal, crackles, wheeze, heartbeat and artefacts sound types is 89% (95% CI: 85.5%-92.5%). "How does its AI analysis work?"

We continue to work hard to improve the algorithm’s accuracy and are very proud of the published clinical studies that confirmed LungPass Pro good performance, see research page.

One crucial step to take to ensure best AI output is to make high quality recordings

I can't share the examination result

You can receive an error if you are having issues with your data or internet connection. We would advise turning Aeroplane mode on and then off to help reset your connection. Once that is done, try to login to the LungPass Pro app again and repeat the sharing process.

Note:

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

What to do if the app crashes
You can use one or several of these methods to resolve it:
  1. Exit and relaunch the LungPass app. Log out of the app and log in again using your credentials. It will stop all of the app's processes that are running and restart the app from scratch.
  2. Restart your smartphone. Turn your smartphone off completely and turn in back on. A restart will usually clear a lot of basic problems that can crop up from day-to-day use of the phone.
  3. Uninstall and reinstall the LungPass app. Uninstalling and reinstalling the LungPass app will help refresh the installation and update the LungPass app to the latest version. Please see below for steps to install the LungPass Pro app Install the LungPass Pro app" .
Note:

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

"Something Went Wrong. Unsupported URL" error when logging in

You can receive an error if you are having issues with your data or internet connection.
We would advise turning Aeroplane mode on and then off to help reset your connection.
Additionally, you can turn off Wi-Fi to force the use of the cellular network.
Once that is done, try to login to the LungPass Pro app again and repeat the logging process.

Note:

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

Android fixes
Internet

Access to an Internet connection is a necessary requirement - without it, the LungPass Pro app will not be able to exchange data between your device and the server. Make sure that the Internet connection is on when using the product.

If you can't access the Internet on your Android device try to:

  1. Turn Aeroplane mode on and off. Turn on Aeroplane mode, wait for 10 seconds and then turn it off. Check if the connection problems have been resolved.
  2. Restart your smartphone.
Bluetooth

LungPass Pro stethoscope uses Bluetooth to transmit lung sound recordings to your smartphone. Turning on Bluetooth is essential for conducting a lung exam.

To connect the device, do the following:

  1. Swipe down from the top of the screen.
  2. Make sure your phone has Bluetooth and Location turned on.
  3. Go to LungPass Pro app and open the type of examination you require.
  4. On the Connect the device screen you will get information on how to turn on your device and put it in pairing mode. Make sure that the LungPass Pro stethoscope is near your phone.
  5. When you receive a notification asking permission to connect the stethoscope to your smartphone over Bluetooth, tap "Allow".
  6. Follow the onscreen directions to continue the lung exam.
Location

Android requires location permissions for any device that uses Bluetooth as a privacy precaution. Since LungPass Pro works using Bluetooth, LungPass Pro is forced to ask for location permissions too. LungPass Pro would not ask for any privacy permissions that are not strictly required.

If you have already denied location permission for LungPass Pro, and are in the LungPass Pro device pairing flow, you will receive an error message. To grant the location permissions, do the following:

  1. On your phone, open the Settings app.
  2. Tap apps > See all apps. Then, choose the LungPass Pro app.
  3. Tap Permissions.
  4. To change a permission setting, tap on it, then choose "While using the app".
  5. Return to the LungPass Pro app.
  6. You are all set, and can continue the pairing flow.
File storage

If you have already denied file storage permission for LungPass Pro, you will not have access to the app's full functionality. To grant file storage permission, follow the resolution steps below.

If you have already denied location permission for LungPass Pro, and are in the LungPass Pro device pairing flow, you will receive an error message. To grant the location permissions, follow the resolution steps below.

Resolution steps:

  1. On your phone, open the Settings app.
  2. Tap apps > See all apps. Then, choose the LungPass Pro app.
  3. Tap Permissions.
  4. To change a permission setting, tap on it, then choose "While using the app".
  5. Return to the LungPass Pro app.
Note:

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

iOS fixes
Internet

Access to an Internet connection is a necessary requirement - without it, the LungPass Pro app will not be able to exchange data between your device and the server. Make sure that the Internet connection is on when using the product.

If you can't access the Internet on your Android device try to:

  1. Turn Aeroplane mode on and off. Turn on Aeroplane mode, wait for 10 seconds and then turn it off. Check if the connection problems have been resolved.
  2. Restart your smartphone.
Bluetooth

LungPass Pro stethoscope uses Bluetooth to transmit lung sound recordings to your smartphone. Turning on Bluetooth is essential for conducting a lung exam.

To connect the device, do the following:

  1. Make sure your phone has Bluetooth turned on.
  2. Go to LungPass Pro app and open the type of examination you require.
  3. On the Connect the device screen you will get information on how to turn on your device and put it in pairing mode. Make sure that the LungPass Pro stethoscope is near your phone.
  4. When you get a notification, tap "OK".
  5. Follow the onscreen directions to continue the lung exam.

If Bluetooth is turned on but access to new connections is denied, a notification will appear in the app. In that case:

  1. Tap "Settings".
  2. Tap "Allow New Connections".
  3. Follow the onscreen directions to continue the lung exam.

If you have already denied Bluetooth permission by tapping "Don't Allow", you will not be able to use all of the app's features. In this case, an in-app notification will ask you for permission to access:

  1. In the settings window that appears, enable the Bluetooth option.
  2. You are all set, and can continue the pairing flow.
Note:

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

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