ChestPal Pro does not "pair" to a particular smartphone, so if you would like to use it with a different compatible "Which smartphones are compatible with ChestPal Pro?" phone all you need to do is install the ChestPal Pro app and enter your existing credentials to log in.

It is possible. ChestPal Pro algorithm’s average accuracy on the ChestPal Lung Sound Database across normal, crackles, wheeze, heartbeat, and artifacts sound types is 87% (95% CI: 82.8% - 90.5%). "How does its lung sound analysis work?"

We continue to work hard to improve the algorithm’s accuracy and are very proud of the published clinical studies that confirmed ChestPal Pro good performance, see research page.

One crucial step to take to ensure the best neural network output is to make high-quality recordings.

You can receive an error if you are having issues with your data or internet connection. We would advise turning Aeroplane mode on and then off to help reset your connection. Once that is done, try to login to the ChestPal Pro app again and repeat the sharing process.

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

1. Exit and relaunch the ChestPall app. Log out of the app and log in again using your credentials. It will stop all of the app's processes that are running and restart the app from scratch.
2. Restart your smartphone. Turn your smartphone off completely and turn in back on. A restart will usually clear a lot of basic problems that can crop up from day-to-day use of the phone.
3. Uninstall and reinstall the ChestPall app. Uninstalling and reinstalling the ChestPall app will help refresh the installation and update the ChestPall app to the latest version. Please see below for steps to install the ChestPal Pro app Install the ChestPal Pro app" .

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

You can receive an error if you are having issues with your data or internet connection.
We would advise turning Aeroplane mode on and then off to help reset your connection.
Additionally, you can turn off Wi-Fi to force the use of the cellular network.
Once that is done, try to login to the ChestPal Pro app again and repeat the logging process.

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

Access to an Internet connection is a necessary requirement - without it, the ChestPal Pro app will not be able to exchange data between your device and the server. Make sure that the Internet connection is on when using the product.

If you can't access the Internet on your Android device try to:

1. Turn Aeroplane mode on and off. Turn on Aeroplane mode, wait for 10 seconds and then turn it off. Check if the connection problems have been resolved.
2. Restart your smartphone.

ChestPal Pro stethoscope uses Bluetooth to transmit lung sound recordings to your smartphone. Turning on Bluetooth is essential for conducting a lung exam.

To connect the device, do the following:

1. Swipe down from the top of the screen.
2. Make sure your phone has Bluetooth and Location turned on.
3. Go to ChestPal Pro app and open the type of examination you require.
4. On the Connect the device screen you will get information on how to turn on your device and put it in pairing mode. Make sure that the ChestPal Pro stethoscope is near your phone.
5. When you receive a notification asking permission to connect the stethoscope to your smartphone over Bluetooth, tap "Allow".
6. Follow the onscreen directions to continue the lung exam.

Android requires location permissions for any device that uses Bluetooth as a privacy precaution. Since ChestPal Pro works using Bluetooth, ChestPal Pro is forced to ask for location permissions too. ChestPal Pro would not ask for any privacy permissions that are not strictly required.

If you have already denied location permission for ChestPal Pro, and are in the ChestPal Pro device pairing flow, you will receive an error message. To grant the location permissions, do the following:

1. On your phone, open the Settings app.
2. Tap apps > See all apps. Then, choose the ChestPal Pro app.
3. Tap Permissions.
4. To change a permission setting, tap on it, then choose "While using the app".
5. Return to the ChestPal Pro app.
6. You are all set, and can continue the pairing flow.

If you have already denied file storage permission for ChestPal Pro, you will not have access to the app's full functionality. To grant file storage permission, follow the resolution steps below.

If you have already denied location permission for ChestPal Pro, and are in the ChestPal Pro device pairing flow, you will receive an error message. To grant the location permissions, follow the resolution steps below.

Resolution steps:

1. On your phone, open the Settings app.
2. Tap apps > See all apps. Then, choose the ChestPal Pro app.
3. Tap Permissions.
4. To change a permission setting, tap on it, then choose "While using the app".
5. Return to the ChestPal Pro app.

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.

Access to an Internet connection is a necessary requirement - without it, the ChestPal Pro app will not be able to exchange data between your device and the server. Make sure that the Internet connection is on when using the product.

If you can't access the Internet on your Android device try to:

1. Turn Aeroplane mode on and off. Turn on Aeroplane mode, wait for 10 seconds and then turn it off. Check if the connection problems have been resolved.
2. Restart your smartphone.

ChestPal Pro stethoscope uses Bluetooth to transmit lung sound recordings to your smartphone. Turning on Bluetooth is essential for conducting a lung exam.

To connect the device, do the following:

1. Make sure your phone has Bluetooth turned on.
2. Go to ChestPal Pro app and open the type of examination you require.
3. On the Connect the device screen you will get information on how to turn on your device and put it in pairing mode. Make sure that the ChestPal Pro stethoscope is near your phone.
4. When you get a notification, tap "OK".
5. Follow the onscreen directions to continue the lung exam.

If Bluetooth is turned on but access to new connections is denied, a notification will appear in the app. In that case:

1. Tap "Settings".
2. Tap "Allow New Connections".
3. Follow the onscreen directions to continue the lung exam.

If you have already denied Bluetooth permission by tapping "Don't Allow", you will not be able to use all of the app's features. In this case, an in-app notification will ask you for permission to access:

1. In the settings window that appears, enable the Bluetooth option.
2. You are all set, and can continue the pairing flow.

If the troubleshooting guide doesn't resolve your issue, please contact us at help@chestpal.com for assistance.